Network Assurance Plans

Connections are everything

As computer connectivity has become increasingly critical to your business, the quality of your Internet connection has become a make-or-break issue. When connections are up and fast, high levels of productivity can result. When they're clogged or intermittent-or just plain down-operations slow to a crawl or halt altogether. For your business to succeed, your communications systems must be continually available and running at peak performance, while operating within your tight budget.

Putting the "up" back in uptime

Our Network Assurance Plan provides comprehensive support for key network communications like the Internet, WAN, LAN, or VPN, keeping them up and optimized. We maintain and monitor firewalls and equipment, and solve any connection problems that may occur. We cover DNS changes, recommend and coordinate ISP changes, respond to telco outages, install updates and patches, revise configurations to adhere to best business practices, assist in defining firewall security policies, and more. In short, we become your Network Operating Center for a fraction of the cost you would incur to build and maintain this service internally.

Three levels to meet your needs

We offer three service packages – bronze, silver, and gold – to protect your mission-critical systems. The bronze level includes basic support issues, the silver level adds maintenance and best practice reviews and the gold level adds comprehensive monitoring.

24/7/365 premium service

For all three levels, you can choose regular business hours (8 to 5 weekdays) or our premium 24/7/365 service. In addition, we can create customized plans for clients with unique needs.

Network Assurance Plan levels

Bronze Level

  • Priority telephone response within one hour for equipment failures
  • Priority on-site dispatch within four hours for equipment failures
  • Equivalent loaner provided at no charge
  • Labor is included
  • Travel is included
  • Cost to repair equipment is included
  • Repair of OEM memory or interface modules is included

Silver Level

Includes all services provided in the Bronze Level, plus:

  • Priority telephone response within one hour for any type of connection failure
  • Priority on-site dispatch within four hours for any type of connection failure
  • Review and installation of software updates and patches every six months
  • Changes in router configuration or firewall rules as requested by client
  • Assistance in defining firewall security policies
  • Planning, implementation, and documentation of all configuration changes
  • Coordination of all DNS changes
  • Coordination with all other service providers (i.e., telephone carriers, ISPs, etc.)
  • Maintenance of a written summary of all firewall rules

Gold Level

Includes all services provided in the Bronze and Silver Levels, plus:

  • Monitoring of the firewall appliance
  • Immediate response to firewall or Internet outages
  • Notification of any security incidents
  • Optional firewall shutdown during critical attack
  • Log of all firewall activity
  • Comprehensive monthly report(s)

Our areas of expertise

NPI has been providing leading-edge security services since the inception of the Internet, anticipating the needs of businesses, testing the newest appliances, and installing and monitoring the best-of-class solutions at security-sensitive businesses such as banks, insurance companies, and law firms. We've worked with all the best firewall products and every type of connection available today. We are certified for Cisco, Check Point, Juniper/Netscreen, and Microsoft security products, and have experience with many other products, some of which are so new there's no certification program yet available. At NPI we're committed to security as one of our core business areas. Our services are as solid as our track record and our commitment to future investment in the security arena.